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If you have further questions about the Marriott Rewards Moments program call us at 1-844-892-0634 or email us at Marriottrewardsmoments@maritz.com.

Phone assistance is available from 7:00am – 7:00pm CST, Monday through Friday.

For further FAQs on Marriott Moments, Click Here

For further FAQs on SPG Moments, Click Here

 

Program

What is the Marriott Rewards Moments program?

The Marriott Rewards Moments program provides Marriott Rewards and The Ritz-Carlton Rewards members access to sporting events, culinary experiences, entertainment packages and truly unique moments. These experiences can be purchased or select experiences can be bid on, auction style, using Marriott Rewards or The Ritz-Carlton Rewards points. 

 

What are the Terms & Conditions of the program?

The general Terms & Conditions for the program can be found here. Each experience may also have unique terms which will be outlined on the experience detail page as well as within the Terms & Conditions link on each experience detail page. Prior to finalizing your purchase you must confirm that you have read all Terms & Conditions. 

 

What is the difference between Marriott Moments and Marriott Rewards Moments and SPG Moments?

Marriott Moments offers travel experiences for Members and non-Members, offering thousands of travel experiences globally. Marriott Rewards Moments (moments.marriottrewards.com) and SPG Moments (spgmoments.com) offer exclusive once-in-a-lifetime Member experiences to Rewards Members only, which can only be paid for using Rewards points. Our goal is to help Marriott guests make the most of their trip while they are booking their stay, including finding and booking wonderful experiences for any kind of journey.

 

How often are new experiences added?

New experiences will be added to the site on an on-going basis as they become available. Please check back regularly for new experiences, and continue to review email announcements we will periodically make to members.

 

What if I have questions about the Marriott Rewards Moments program?

You can call us at 1-844-892-0634 or email us at Marriottrewardsmoments@maritz.com.

 

Is the website available in languages other than English?

Currently, the experiences marketplace is available in English only. Future expansion of the program will enable us to serve our global members in additional languages, and offer localized experiences around the world.

 

Can I redeem for an experience if I live outside the United States?

Members residing outside the U.S. will be able to purchase only select experiences due to local law and tax restrictions regarding fulfillment. These experiences will include “will-call” assets for members to pick-up at the venue of the experience or include email instruction for finalizing redemption. There will be no mail delivery outside of the United States.  Experiences not available for purchase by members residing outside the United States will be indicated on the experience detail page. Currently, experiences are not available for residents of Quebec.

 

Do I need to be a Marriott Rewards or Ritz-Carlton Rewards Member to log in?

Yes. If you are not already a Marriott Rewards or The Ritz-Carlton Rewards member, you must go to Marriottrewards.com or Ritzcarltonrewards.com to enroll for free.

 

Experiences

How do I redeem Marriott Rewards or The Ritz Carlton Rewards points for experiences?

You can redeem points for fixed-price experiences or you can bid auction-style on select experiences. Each experience will be identified with either a fixed-price or bidding option.

 

How do I purchase the fixed-price experiences?

You can purchase experiences with your Marriott Rewards or The Ritz-Carlton Rewards points. Once you’ve signed in, you will see your Rewards point balance. Simply select the experience you’d like to purchase, confirm the total number of points to be deducted from your account and finalize the purchase. Points will automatically be deducted from your Rewards Account. If an experience says “bid now” – it is available for bidding auction style and cannot be purchased immediately.

 

What if I want to purchase or bid on more than one package of the same experience?

Due to the uniqueness of each experience, the quantity available for each experience varies. You can call us at 1-844-892-0634 to determine if additional packages are available, however, separate transactions must occur for each package.

 

Are there any redemption or bidding limits?

The only limit is specific to auction packages within a single event. A member cannot have the highest bid across more than two packages with one single event at any given time.

 

What if I don’t have enough points to purchase or bid on an experience? Can I pay the difference with my credit card?

At this time, experiences can be redeemed using points only. If you do not have sufficient points to complete your redemption, you have the option to purchase additional points here, up to a maximum of 50,000 additional points per year. Please note that it can take up to 48 hours for points to appear in your account, and experiences cannot be held or guaranteed to be able available after that time.

 

The experience I want says that it is sold out. Can I still buy it?

The Marriott experiences marketplace site offers such unique experiences that they can only be offered for a limited time and in limited quantities.  Once all quantities of an experience are sold, they are no longer available for redemption. Check back frequently for more great experiences, and continue to read email updates we send our members about new experiences.

 

What happens after I purchase my experience?

You will receive an immediate confirmation email with your purchase details within 24 hours. For experiences with physical assets, you will receive a secondary shipping confirmation email and physical assets delivered to the address identified during checkout. For all other experiences, you will receive a secondary email with detailed redemption instructions to finalize your experience.

 

Can I return my experience after purchase?

No. All purchases are final and cannot be refunded for any reason.

 

Can I gift my experience after purchase?

Items that do not require “will call” pick up can be gifted; however, items that require “will call” pick up at a location cannot be gifted or transferred to another individual without prior verification with Marriott Rewards. Please contact 1-844-892-0634 or email us at Marriottrewardsmoments@maritz.com if you have any questions.  If experience arrangements are made directly with a third-party affiliate, you will need to contact that third party directly to discuss the transfer and abide by their transfer policy.


Can I resell my purchase?

No. Experiences purchased through the experiences marketplace may not be resold for any reason. Violators are subject to removal from the Marriott Rewards or Ritz-Carlton Rewards Program and forfeit their Rewards Points balance.

 

As an SPG member can I use Starpoints to redeem for experiences?

Only Marriott Rewards or Ritz-Carlton Rewards points can be used to purchase experiences. We do not anticipate launching a newly combined program until 2018. 

 

Bidding

How do I bid?

You can bid on select experiences with your Marriott Rewards or The Ritz-Carlton Rewards points – once you’ve signed in, you will see your Rewards point balance. Select experiences available for bidding will be identified with a “Bid Now” option. Once you’ve selected your preferred experience, enter your desired bid amount in 2,500 point increments. You will be prompted to review and accept the terms and conditions prior to reviewing and submitting your final bid.

Once your bid is confirmed, it is final and cannot be retracted. You will receive a bid confirmation email after every confirmed bid. Bids must be entered before the auction end time to be considered valid. In some last minute bid scenarios, the final bid time displayed in the Bid History may be a few seconds after the auction closed. This is due to the time it takes to fully process bids in the system.

Points are not deducted from your account until the winning bid is determined.

 

What is a Max Bid?

Placing a maximum bid makes bidding easy. Bid the highest amount you're willing to pay and the system will automatically bid the minimum amount required to keep you in the lead, until you win or reach your maximum bid amount. Your maximum bid will remain hidden from everyone else.

Example Scenario:

  • If the current bid is 50,000 points and your max bid is 100,000, we’ll bid 52,500 for you.
  • If no one else bids, you win! You’ll pay 52,500 points.
  • Or, if someone else bids 75,000 points, we’ll bid 77,500 for you.
  • We’ll continue to bid to keep you in the lead, up to your max bid.
  • If someone else bids 102,500, we’ll notify you via email that you’ve been outbid.
  • If two people bid the same amount, the first bid placed has priority.
  • Your max bid will remain hidden from everyone else.
  • All bids are placed in minimum increments of 2,500 points.
  • Once you confirm your Max Bid, you may not decrease or remove it.

 

Can I increase my bid?

Yes, you can increase your bid at any time during the auction period. This applies to one-time bids and Max Bids. Bids must be made in 2,500 point increments.

 

Can I retract a confirmed bid?

No, all confirmed bids are final and cannot be retracted.

 

How can I verify I am still the highest bidder?

Visit the experience detail page and click “See Bid History”. Bid History shows all confirmed bids, listed in the order they were received. The last four digits of each member’s Marriott Rewards ID are displayed to make it easy to track your bids. 

 

Will I be notified if I am no long the highest bidder?

Yes, you will receive an email if your bid is no longer the highest and you can increase your bid at this time.

 

Will I be notified if I am the winner?

If you are the winning bidder at the close of the auction, you will receive an email and the points will be deducted automatically from your account.